Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Items must be in original condition, unworn/unused, with tags and original packaging, with proof of purchase.

To start a return, contact us at *contact@theleathergiftco.com. If accepted, we'll send return instructions. Items sent back without prior approval won't be accepted.*

Return address: Agnieszka Bane, Ul Teresy Weyssenhoff 21, 42-208 Częstochowa, Poland.

Damages: Inspect your order on arrival. Contact us immediately if defective or incorrect.

Non-returnable: Personalized/custom products, sale items, gift cards.

EU Right of Withdrawal

If you are an EU customer, you have the right to withdraw from your order within 14 days of receiving the last item in your order, without giving any reason. If the withdrawal period expires on a weekend or public holiday, the deadline is extended to the next working day.

To exercise your right of withdrawal, you must inform us of your decision by contacting us at contact@theleathergiftco.com before the withdrawal period expires. You may also submit your return request directly through your customer account.

Once we have received and inspected the returned item, we will process your refund within 10 business days to your original payment method.

Exceptions: The right of withdrawal does not apply to goods made to your specifications or clearly personalised (Article 16(c) of EU Directive 2011/83/EU). By placing an order for a personalised or engraved item, you acknowledge that this exemption applies.

Refunds: Processed within 10 business days after return approval to your original payment method. Questions? Email *contact@theleathergiftco.com.*